Privacy Policy

1. Introduction

Red Hawk Roofing LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://redhawkroofing.com (the "Site") and interact with us offline.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. By accessing and using this Site, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

We collect information you voluntarily provide and information collected automatically as you use our Site.

Information You Provide:

• Contact Forms: Name, email address, phone number, address, and message content when you submit contact forms or request estimates.
• Account Information: If you sign in to the admin portal, we retain your email and session details for the duration of the session.
• Payment Information: If you use our financing or payment options, payment processors handle billing data securely (we do not store full credit card numbers).
• Communications: We retain emails, phone records, and chat messages for customer service and follow-up.

Information Collected Automatically:

• Device Information: Browser type, operating system, IP address, referral source, and pages visited.
• Cookies & Local Storage: Session and analytics cookies (see Section 5).
• Location Data: Approximate geographic location derived from IP address (not precise GPS).

3. How We Use Your Information

We use the information we collect to:

• Process Requests: Generate estimates, schedule inspections, and process leads.
• Service Delivery: Schedule inspections, provide roofing services and maintenance, and follow up via the phone system or email.
• Marketing Communications: Send promotional content, service updates, and newsletters (with your consent).
• Improve the Site: Analyze usage patterns, troubleshoot issues, and optimize user experience.
• Legal Compliance: Fulfill legal obligations and enforce our terms.

4. Third Parties & Data Sharing

We do not sell your personal information. We may share your information with trusted partners necessary to provide our services:

• Payment Processors: Stripe and financing partners for transaction processing (PCI-compliant).
• Email & SMS Providers: Mailgun or similar platforms for transactional emails and marketing communications.
• Hosting & Analytics: Vercel (hosting), Google Analytics (if enabled), and other infrastructure providers.
• Legal & Safety: We may disclose information if required by law, court order, or to protect our rights and safety.

These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience.

• Essential Cookies: Required for portal authentication, session management, and security.
• Analytics Cookies: Track user behavior to improve site performance (opt-in; you can disable in your browser settings).
• Marketing Cookies: Enable retargeting and advertising (opt-in; managed via consent tools if deployed).

Most browsers allow you to reject cookies or alert you when they are sent. However, blocking essential cookies may impair Site functionality. See your browser's help menu for details.

6. Data Retention

We retain lead and customer information for up to seven (7) years to comply with roofing-industry standards, support active insurance claim processes, honor workmanship warranties, and meet Colorado's statute of limitations for service-contract disputes. Specific retention windows for each category of data are reviewed periodically and adjusted to the minimum necessary to fulfill the purposes described in this policy and applicable law.

We retain information as long as necessary to:

• Fulfill service requests and manage customer accounts.
• Comply with legal, tax, and insurance requirements.
• Resolve disputes and enforce our agreements.

You may request deletion of your data subject to legal and business retention requirements (see Section 7).

7. Your Rights & Choices

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correct: Request correction of inaccurate data.
• Right to Delete: Request deletion of your data (subject to legal holds and service obligations).
• Right to Opt-Out: Unsubscribe from marketing communications via email link or by contacting us.
• CCPA Rights (California): California residents have additional rights including the right to know what data is collected and to limit use.
• GDPR Rights (EU/EEA): EU residents have rights including data portability and withdrawal of consent.

To exercise these rights, contact us at info@redhawkroofing.com with "Privacy Request" in the subject line. We will respond within 30 days.

8. Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, and disclosure. These include:

• HTTPS encryption in transit.
• Secure authentication for portal accounts.
• Regular security audits and updates.
• Restricted employee access to personal data (need-to-know basis).

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use the Site at your own risk.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

We will respond to all privacy requests and inquiries within 30 business days.